A comparative analysis of service quality in public and private sector hotels

Service quality has been found to improve with trained staff, a proper customer feedback mechanism, and quick complaint resolution in business organisations. In India, people have skewed perception of the efficiency public sector service delivery as compared private The present study aims investigate impact on hotels. Research instruments such questionnaires, personal interviews, participatory observation were used collect primary data from respondents. analyzed through appropriate statistical tools by using Microsoft Excel ToolPak. Statistical percentage method, cross tabulation, Chi-square test, independent sample t-test, one-way ANOVA, Multiple Regression for analysis. findings reveal that Staff training, complaints essentially indicators good hotel industry. failure organisations properly address all three essential components was major factor their inability meet expectations.